support at info@chorostandco.com
General FAQ's
Need help finding an answer to your question? Ask our customer
When will my items ship?
• Ordered Before 2pm (Week Day) - Ships Same Day
• Ordered After 2pm (Week Day) - Ships Next Day
• Ordered Friday after 2pm - Ships Monday
• Ordered Weekend (SAT-SUN) - Ships Monday
What is the return policy?
The majority allows for a return period of (7) days from the date you receive your items to ship them back to us. Returns are not accepted for items purchased via bank wire. You can read our full shipping and returns policy here.
How can I trust your items are authentic?
Authenticity is a valid concern for everyone, including us. This is why we take authenticity very seriously. We have expert staff including GIA certified experts to evaluate each piece of jewelry. Our watches go through a 50 point inspection to ensure function and accuracy. Our watch experts have a combined experience of over 150 years. If you are concerned about an items authenticity before purchase, reach out to info@chorostandco.com and we can talk about the points of authentication for the item.
Is the shipping process safe secure?
Your items will be shipped via USPS or FedEx. Each parcel is carefully packaged to guarantee safety and protection of your items. Your items are also insured for the full value. Signature is always required upon delivery.
Will you resize my ring for me?
Reach out to one of our sales representatives to have your ring resized. Our jeweler will need to determine if your ring is able to be sized and a representative will reach out to you with a quote.
I just got my ring but it doesn't fit! What do I do?
Reach out to one of our sales representatives and we will do our best to ensure you are satisfied with your item! You can reach out to sales@chorostandco.com.
What kinds of warranties do you offer?
We do not offer any type of warranties on our jewelry. However, we always want our customers to be satisfied. If you purchased a piece from us and you need it sized, repaired, or maybe you want to customize it, reach out to us and we will always work with you!
Watches might come with warranties. Reach out to a sales representative and ask if your watch of interest comes with a warranty.
Do you offer appraisals?
We do! Contact our appraisals team at appraisals@chorostandco.com to learn more. Send us some photos of your item, where you are located, and our team will reach out with pricing and timeline!
Can I visit your store?
Currently, Chorost & Co. does not have it's own brick and mortar location. However, if you live in or near Tucson, AZ, Phoenix, AZ, Palm Springs, CA, Palm Desert, CA, or Indio, CA, we do have kiosks in each Precious Metals Refinery location. If you see anything online you would like to see in person, we can have the items sent to the nearest PMR location to you.
JEWELRY FAQ's
Need help finding an answer to your question? Ask our customer
support at info@chorostandco.com
How do I choose the perfect piece of jewelry for me?
To pick the right piece of jewelry for yourself, consider your personal style, occasion, and skin tone. Start by identifying whether you prefer delicate or bold designs, and choose jewelry that complements your overall aesthetic. Consider the occasion for which you're selecting the piece. Formal events may call for elegant and sophisticated options, while casual settings allow for more playful or bohemian choices. Additionally, pay attention to your skin tone to determine whether warm or cool-toned metals and gemstones suit you better. Ultimately, trust your instincts and select jewelry that makes you feel confident and reflects your individuality.
Do you do custom work?
Yes! Reach out to a customer representative or contact us on our Contact page to build your dream jewelry piece! Contact us Here
Is my custom design truly one of a kind?
In a world with so many innovators and creators almost nothing is "one of a kind" anymore. However, your custom piece is made specifically for you with YOU in mind. Take pride in your piece and the sentimental value you hold in your heart. That's what makes your custom piece so special.
How do I choose between mined or lab diamonds?
It all comes down to what is important to you. You may choose a mined diamond because you feel they hold a certain significance and are one of nature's miracles with a mysterious origin.
Or, you may be attracted to a lab-created diamond because you feel they signify a new way of thinking as lab grown diamonds do not disrupt the earth and is lighter on your wallet, without losing the romance or integrity of the meaning behind a diamond.
While some may want to debate which type of diamond is "better" in reality, mined diamonds and lab-created diamonds aren't in competition with one another. A diamond is a diamond regardless of its origin. Both types carry the true value behind what a diamond represents.
Are lab grown diamonds fake diamonds?
Man-made diamonds are 100% carbon and have the exact same chemical and optical properties as mined diamonds. FTC has recently ruled that "a diamond is a diamond no matter whether it is grown in a lab or comes out of the ground".
Why are lab grown diamonds less expensive?
Lab grown diamonds are cheaper than mined diamonds because of the heavy cost of mining. Lab grown diamonds can be 20-50% cheaper than mined diamonds pending the offering of the 4C's (color, clarity, cut, carat). Lab grown diamonds are a cost effective substitute to mined diamonds.
Is a cubic zirconia (CZ) the same thing as a lab grown diamond?
No. Diamonds are made entirely from carbon, whereas cubic zirconia contains zero carbon! CZs are much weaker than diamonds and have different light performance meaning CZs do not look the same as a diamond mined or from a lab.
How do you grow a lab grown diamond?
We recreate the conditions underneath the Earth in an incubator that result in diamond growth: pressure, heat, carbon.
Today, there are two methods of growing diamond gemstones: High Pressure-High Temperature (HPHT) & Chemical Vapor Deposition (CVD). Each process is best suited for certain sizes & colors of diamonds.
Are all lab diamonds flawless and perfect?
No. Because diamonds are grown by recreating the conditions of nature, lab grown diamonds have the same variations of color and clarity that exist in natural diamonds (the 4 C's). While the average laboratory-grown diamond is better quality than the average mined diamond, lab diamonds still range across the color and clarity spectrum, just like mined diamonds.
Are lab diamonds graded by third party organizations like GIA?
Yes. Laboratory grown diamonds are easily appraised and insured, just like mined diamonds. Full appraisals can be given on your lab grown jewelry in case of a lost or damage items.
Do lab diamonds change color over time?
No. Laboratory grown diamonds do not fade, discolor so your sparkle can live on forever.
Are lab diamonds eco-friendly and sustainable?
Yes, it is sustainable to grow diamonds with abundantly available carbon and renewable energy. Growing diamonds is definitely energy intensive; however, the impact on the earth to grow diamonds is a fraction of the impact of diamond mining.