Privacy Policy

Chorost & Co. (“Chorost & Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, visit or communicate with one of our locations, contact us, schedule an appointment, subscribe to communications, interact with our advertisements or social media, or otherwise use our products and services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Chorost & Co., we may collect the following categories of personal information:

Contact Information

This may include:

• Name

• Email address

• Telephone or mobile number

• Billing address

• Shipping address

• Other contact information you choose to provide

Transaction and Purchase Information

When you purchase or inquire about merchandise, we may collect information such as:

• Products purchased or considered

• Order details

• Transaction history

• Payment method information

• Billing and shipping details

• Returns or exchanges

• Appointment and client-service history

• Communications concerning a transaction

Payment card information may be processed directly by our payment processors or e-commerce providers. Chorost & Co. may not directly receive or store complete payment card numbers in all circumstances.

Identity and Fraud-Prevention Information

For certain transactions, particularly higher-value purchases, we may request information necessary to verify your identity or protect against fraud.

This may include:

• Government-issued identification information

• Name and billing information associated with a payment method

• Transaction verification information

• Fraud-prevention or risk information

• Records relating to payment or identity verification

We collect and use this information only as reasonably necessary for transaction security, fraud prevention, legal compliance, recordkeeping, and protection of Chorost & Co. and its clients.

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Contact customer service

• Contact or communicate with a Chorost & Co. team member

• Schedule an appointment

• Request information about merchandise

• Join a mailing or SMS list

• Submit a form

• Complete a survey

• Participate in a promotion

• Visit one of our locations

• Communicate with us by telephone, email, SMS, social media, or another communication channel

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring URLs

• Website interactions

• Approximate location derived from an IP address

• Cookies and similar technologies

We may use this information to operate our website, understand how visitors interact with it, improve our services, provide relevant advertising, protect against fraud, and maintain website security.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill purchases

• Provide products and services

• Communicate regarding orders, shipments, returns, or transactions

• Schedule and manage appointments

• Respond to questions and customer-service requests

• Provide information about merchandise

• Maintain client records

• Verify identity

• Detect and prevent fraud, unauthorized transactions, and other unlawful activity

• Protect our customers, employees, merchandise, systems, and business

• Send communications you have requested or consented to receive

• Send marketing or promotional communications where permitted

• Personalize your experience with Chorost & Co.

• Improve our website, services, merchandise offerings, and client experience

• Conduct analytics and measure advertising effectiveness

• Maintain business and transaction records

• Enforce our policies and agreements

• Comply with legal, tax, accounting, regulatory, and law-enforcement requirements

• Establish, exercise, or defend legal claims

3. SMS and Text Messaging Privacy

If you provide your mobile telephone number and affirmatively consent to receive text messages from Chorost & Co., we may use SMS messaging to communicate with you.

Depending on the consent you have provided, messages may include:

• Appointment confirmations and reminders

• Customer-service communications

• Responses to inquiries

• Order or transaction updates

• Shipping or pickup information

• Product availability information

• Account-related communications

• Other communications you specifically request

• Promotional or marketing messages if you have separately consented to receive them

SMS Consent

We only send SMS communications where we have an appropriate basis to do so, including where you have provided your telephone number and consented to receive the applicable type of message.

Consent to receive SMS marketing messages is not a condition of purchasing goods or services from Chorost & Co.

Mobile Information and SMS Consent Will Not Be Sold

We do not sell, rent, or share your mobile telephone number, SMS consent, or SMS opt-in information with third parties for their own marketing or promotional purposes.

Information concerning your SMS consent or mobile number may be disclosed to vendors and service providers that assist Chorost & Co. with delivering and managing text messages, but only as reasonably necessary to provide those services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

The foregoing does not restrict the disclosure of information to service providers acting on our behalf for purposes such as telecommunications delivery, platform operation, fraud prevention, security, or compliance.

Message Frequency and Charges

Message frequency may vary depending on your relationship with Chorost & Co., your activity, and the communications you have requested or consented to receive.

Message and data rates may apply according to your wireless carrier and service plan.

Opting Out

You may opt out of SMS communications at any time by replying STOP to a text message from Chorost & Co.

After submitting an opt-out request, you may receive a confirmation message. We will then discontinue the applicable SMS communications unless otherwise permitted or required by law.

For assistance, you may reply HELP or contact Chorost & Co. using the contact information provided below.

Opting out of SMS communications does not prevent us from contacting you through other methods when permitted, such as email, telephone, or communications necessary to service an existing transaction.

SMS Records

We may retain records relating to:

• SMS consent

• The method and date of opt-in

• Messages sent and received

• Delivery information

• Opt-out requests

• Messaging preferences

These records may be maintained for purposes including operating our messaging program, documenting consent, responding to customer inquiries, maintaining business records, resolving disputes, and complying with applicable requirements.

4. Email and Marketing Communications

If you subscribe to marketing emails or otherwise consent to receive promotional communications, we may send you information concerning products, events, promotions, announcements, or other Chorost & Co. offerings.

You may unsubscribe from marketing emails using the unsubscribe link included in those communications.

Unsubscribing from marketing communications will not necessarily prevent us from sending transactional or service-related communications concerning an existing purchase, account, appointment, or inquiry.

5. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may use service providers that assist us with services such as:

• Website hosting

• E-commerce

• Payment processing

• Order fulfillment

• Shipping

• SMS and telecommunications

• Email delivery

• Customer-service tools

• Appointment management

• Analytics

• Advertising

• Fraud prevention

• Information technology

• Cybersecurity

• Professional services

These providers may process personal information as necessary to perform services for Chorost & Co.

Payment and Financial Service Providers

Information may be disclosed to payment processors, banks, financial institutions, fraud-prevention providers, and other parties involved in processing or verifying transactions.

Shipping and Delivery Providers

We may provide information such as your name, delivery address, telephone number, email address, and shipment information to carriers and other companies involved in fulfilling or delivering an order.

Legal and Compliance Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, warrant, or other lawful request

• Cooperate with law enforcement or regulatory authorities

• Detect or investigate fraud or unlawful activity

• Protect the rights, safety, property, or security of Chorost & Co., our customers, employees, or others

• Enforce our agreements or policies

• Establish, exercise, or defend legal claims

Business Transactions

Personal information may be transferred or disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, restructuring, or other business transaction involving all or part of Chorost & Co.

6. Shopify and E-Commerce Services

Our online store may be hosted and supported by Shopify and other service providers that help us provide e-commerce functionality.

When you interact with our online store, information may be processed by Shopify or other providers as necessary to provide services such as checkout, payment processing, fraud prevention, order management, analytics, and website functionality.

Those providers may process information in accordance with their own privacy practices and contractual obligations.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions

• Remember preferences

• Maintain shopping-cart and checkout functionality

• Understand website usage

• Measure website performance

• Detect fraud or security threats

• Measure advertising effectiveness

• Provide or personalize advertising where permitted

You may be able to manage certain cookies through your browser settings or privacy choices made available through our website.

Disabling certain cookies may affect website functionality.

8. Advertising and Analytics

We may use analytics and advertising services to better understand how visitors use our website and how our advertising performs.

These providers may collect information regarding your device, browser, IP address, website activity, or interactions with advertisements through cookies and similar technologies.

Where required, we will provide applicable privacy choices concerning non-essential cookies or targeted advertising.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, communication system, database, or method of electronic transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including:

• Fulfilling transactions

• Maintaining customer-service records

• Fraud prevention

• Accounting and tax records

• Legal compliance

• Resolving disputes

• Enforcing agreements

• Maintaining records of consent or opt-out requests

Retention periods may vary depending on the type of information and applicable requirements.

11. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

• Access to certain personal information we maintain about you

• Correction of inaccurate personal information

• Deletion of certain personal information

• Information concerning how personal information is used or disclosed

• Withdrawal of certain consent

• Opt-out of certain marketing communications

• Other privacy rights provided by applicable law

Certain requests may be subject to exceptions, verification requirements, or record-retention obligations.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

12. California Privacy Rights

Residents of California may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicability of those laws, California residents may have rights concerning access, correction, deletion, information regarding categories of personal information collected or disclosed, and certain uses or disclosures of personal information.

Where applicable, requests may be submitted using the contact information provided below.

Nothing in this Privacy Policy is intended to limit rights provided under applicable California law.

13. Children's Privacy

Our website and services are intended for a general audience and are not directed to children for the purpose of collecting personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we may review the matter.

14. Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, payment services, or other services operated by third parties.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

Chorost & Co.
Email: chorostandco@gmail.com
Website: chorostco.com